Right of cancellation. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. The player from Brazil complains about an uncertain issue. 1. Lava Blaze Pro 5G. Cancellation instructions. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. . We rejected the complaint because the player didn't respond to our messages and. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn't been received yet. You can. The player. Right of withdrawal.